Return and Refund Policy

Essential Policy Details:

  • Return Window: 30 days from delivery confirmation
  • Restocking Charges: None
  • Refund Timeframe: Maximum 7 days following receipt of returned merchandise
  • Return Freight Responsibility: Customer obligation
  • Governing Terms: Subject to our Terms of Service

Eligibility Criteria for Returns
Merchandise may be returned within 30 days of delivery confirmation for eligible items. To initiate the process, contact our support team at support@honeveric.com. All returned goods must be unused and presented in their original packaging with manufacturer labels intact. Return requests submitted after the 30-day window cannot be accommodated.

Return Processing Procedures

  • Initial Contact: Submit your request to support@honeveric.com, including your order reference and the reason for return. Unauthorised returns will not be processed.
  • Authorisation and Instructions: Once your return is approved, detailed shipping guidelines will be provided.
  • Secure Packaging Requirements: Ensure returned items are adequately protected to prevent transit damage.
  • Important Notice: Customers are responsible for all return postage expenses.

Refund Administration
Upon receipt and quality assessment of returned merchandise, refunds will be issued to your original payment method. Standard processing may take up to 7 business days. No administrative or restocking charges apply to approved returns.

Product Exchange Services
For exchanges, submit your request to support@honeveric.com. Our team will provide comprehensive guidance throughout the exchange process.

Order Modification and Cancellation
To cancel an existing order, please contact support@honeveric.com immediately. While we endeavour to accommodate cancellation requests, approval cannot be guaranteed once order processing has commenced.

Issues With Merchandise
If your delivery arrives with any issues, please forward photographic evidence of the concern to support@honeveric.com. We will promptly arrange a replacement at no additional cost.

Business Hours: Mo – Fr: 8:00 – 17:00 GMT

Have Concerns? Let’s Talk:

Business Information
Shop Name: Honeveric

Address:
62 Sydney Street
London SW3 6PS
United Kingdom